2011 Quality Goals

In this month's A View from the Q Paul Borawski asks us to state our Quality Goals for 2011. While this sounds like a New Years Resolution I know it is more. For one thing, Paul has asked us to write our goals. Most resolutions are stated and go awry within days of the calendar change. My belief is if you write your goals you have a better chance of achieving most if not all. So, here goes:

1. Develop and implement an improved QMS for my division of the organization to achieve ISO 9001:2008 registration.


2. Improve the process controls of our manufacturing operations. This can only happen after we transfer some of the inspection operations to our production personnel.


3. Improve overall product quality to reduce customer complaints / credits by 10% from 2010.


4. Attend appropriate training to improve my understanding of FDA regulations for our business.


5. Pursue Lean Six Sigma Black Belt training and eventually ASQ SSBB certification.


6. Re-establish my leadership role within ASQ as Regional Director for Region 3.


7. Increase overall Quality time spent with my family (this I am currently doing with the kids via seasons passes to ski which we are doing every Saturday plus 6 days during the holiday week).

I have numerous other goals already established through our 'success factors' program at work which include measurable objectives for the fiscal year.