ASQ WCQI Anaheim, CA May 2012

Hello my friends,
I am in Anaheim, CA for ASQ (#ASQ) World Conference on Quality and Improvement (#WCQI12).

Before the conferece begins there are meetings, ceremonies and gatherings for both Member Leaders and Members.

On Sat, May 19 I attended 4 activities for Member Leaders:

• Ideas to Action Gathering (#ITAG)
• Community Leadership Institute (CLI)
• Quality Management Process (QMP) Awards ceremony
• Member Leader (ML) Dinner / Reception

Overall it was a great day of learning, guidance, meeting new MLs, and catching up with friends - the ASQ family.  However, there were a few minor disappointments.

My major take-aways from the day include:

• Speakers on Panel Discussions must listen to the questions being asked and answer those question.  In other words, get off your own agenda and address the concern of the moment.
• ASQ is not broken as one ML may think...he needs a time machine to go back to the first ML Summit (grand-dad to the ITAG) and feel the pains then see the growth and improvement we've had as a result.
• There is a preception of drive to improve ML satisfaction.
• Creating an email to communicate with Members is a lot more complex then the typical section may know.
• QMP is going through a major overhaul.
• Stuff that is motherhood and applepie to me as a long time ML is virtually unknown to many both new and long time MLs due to limited communications.
• Perception of MLs is ASQ still sends too many emails.
• The ability to opt-out of different types of emails is improving through personal preference updates.

I was a bit disappointed by the participation in QMP awards this year.  The number of TQ Sections was down, especially in Region 3 (my region) and attendance at the ceremony was also down.  Maybe the aforementioned change is needed!

Stay tuned...more to come!