Sunday, May 20, 2012

ASQ WCQI Anaheim, CA May 2012

Hello my friends,
I am in Anaheim, CA for ASQ (#ASQ) World Conference on Quality and Improvement (#WCQI12).

Before the conferece begins there are meetings, ceremonies and gatherings for both Member Leaders and Members.

On Sat, May 19 I attended 4 activities for Member Leaders:
  • Ideas to Action Gathering (#ITAG)
  • Community Leadership Institute (CLI)
  • Quality Management Process (QMP) Awards ceremony
  • Member Leader (ML) Dinner / Reception
Overall it was a great day of learning, guidance, meeting new MLs, and catching up with friends - the ASQ family.  However, there were a few minor disappointments.

My major take-aways from the day include:
  • Speakers on Panel Discussions must listen to the questions being asked and answer those question.  In other words, get off your own agenda and address the concern of the moment.
  • ASQ is not broken as one ML may think...he needs a time machine to go back to the first ML Summit (grand-dad to the ITAG) and feel the pains then see the growth and improvement we've had as a result.
  • There is a preception of drive to improve ML satisfaction.
  • Creating an email to communicate with Members is a lot more complex then the typical section may know.
  • QMP is going through a major overhaul.
  • Stuff that is motherhood and applepie to me as a long time ML is virtually unknown to many both new and long time MLs due to limited communications.
  • Perception of MLs is ASQ still sends too many emails.
  • The ability to opt-out of different types of emails is improving through personal preference updates.
I was a bit disappointed by the participation in QMP awards this year.  The number of TQ Sections was down, especially in Region 3 (my region) and attendance at the ceremony was also down.  Maybe the aforementioned change is needed!

Stay tuned...more to come!

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