In my first post for 2013 I will attempt to take on the challenge from Paul Borawski in ASQ's A View from the Q to define Quality. So here we go...
Am I done? I don't think so, but it is a good start. The reason ask if I am done is that in my opinion quality cannot have one single definition. It is the qualifying aspects of the word Quality that make one single definition impossible.
I have always favored two definitions:
- Quality is User Defined.
- Quality is meeting the needs and expectations of the customer.
When attempting to define Quality we must add a qualifying word like:
- the customer
- the consumer
- the end user
- the industry
- the use
- the purpose
- the economy